Municipality fees explained
If you are renting a property in Abu Dhabi you are required to pay municipality fees in addition to your water and electricity bills. You will be registered automatically for the fees when you register your tenancy contract with Tawtheeq. Read on to find out more.
MORE ABOUT TAWTHEEQ
ADDC (or AADC, our sister company in Al Ain) collects municipality fees on behalf of the Department of Municipal Affairs and Transport. The municipality fee is calculated as 5% your rental contract’s value for all premises, with a minimum amount to pay of AED 450. Although the total fee applies from the first day of the rental contract, the annual fees are broken down into monthly instalments to make your payments easier. You’ll receive a municipality fees bill each month, in addition to your water and electricity bills.
Who it affects
The fees apply to anyone involved in renting a property within Abu Dhabi emirate, except UAE Nationals who are exempt from municipality fees for all residential contracts intended for their own use.
How to register
When you register your tenancy with Tawtheeq, you will be enrolled automatically for municipality fees. You can apply through the Abu Dhabi Municipality website by completing the Tawtheeq E-form. Click the link for more information about how to set up Tawtheeq. If you prefer to register in person, you can visit the Customer Service Centre at the Municipality of Abu Dhabi City (Head Office), or one of the Municipality’s affiliated external centres or customer service outlets.
If you’re not registered with Tawtheeq, you’ll need to contact Abu Dhabi Municipality to provide other evidence of your property tenancy or we may not be able to connect your water and electricity.
Ways to pay
There are a number of easy ways to pay your bill for municipality fees. If you’ve set up your online account with ADDC, it only takes a minute to use our secure online payment facility and it’s even quicker if you’ve already stored your card details. Alternatively, you can pay by bank transfer, credit card, cash or cheque at any of our Customer Service Centres, with options to use selected ATM machines, banks or exchanges. To check your balance, simply SMS your account number to 2800. Click here for more payment details.
Your water and electricity services may be disrupted if you don’t settle your municipality fees by the due date and you could be charged a reconnection fee if you are disconnected due to non-payment.
Tenancy contract renewal
Tenants should receive an expiry notification from the municipality around two month’s before the end of their tenancy contract. If you intend to renew the contract, you will need to update the details at the Department of Municipal Affairs and Transport before the contract period expires, to avoid potential service disruption.
Complaints, queries and more information
If you wish to make an enquiry or a complaint about your rental relationship or question the amount of your annual municipality fees, contact Abu Dhabi Government Contact Centre on 800 555 or email firstname.lastname@example.org. For complaints or more information about your monthly bills or if you wish to update your contact details, call us on 800 2332 or email email@example.com anytime.