How can we help?

 Content Editor

If you're not sure how things work or you have a question about our services, you'll usually find what you're looking for in our Common Questions section. It's full of useful information and has answers to many of the questions that are frequently asked by our customers.
Contact us in an emergency

If you need to let us know about an unplanned outage, damage to ADDC property and equipment, or a similar emergency, contact our support team on 800 ADDC (800 2332), (991) for Electricity Emergencies and (992) for Water Emergencies who are on call 24 hours.


Get in touch

It's always good to hear from our customers and there are lots of different ways that you can contact us.

Chat online

Use our real-time chat facility to connect directly with one of our team. It's a quick and easy way to get the help you need.

Call us

You can contact us by phone if you prefer. Call us on 800 2332 to speak to one of our support team.

For International users : You can contact us by phone on +971 2419 1100 from anywhere outside UAE and our team will be ready to support you.

Send us an enquiry

Do you have a particular issue or question that needs our help? If so, let us know what it's about and we'll do our best to resolve it.

Email us

It may be easier for you to contact us by email, in which case please send your message to our customer support team at any time.

branch locator

Find a branch or payment point

Discover where our branches and outlets are situated and which services each one can offer. Our locator lets you check their opening hours too.


Save time online

If you've already activated your online account, you can manage your water and electricity services from the comfort of your home. It's quick, easy and means you don't need to visit a branch.

Make a suggestion

If you have an idea or an opinion on how we can improve our site or our services, why not tell us about it?

Message us on social media

As well as following us on Twitter, Facebook and Instagram, you can use these platforms to send us your comments or views.

Main office

You'll find our head office contact details below in case you need to visit us:

Abu Dhabi Distribution Company P.O.Box 219 Abu Dhabi UAE Tel: +971 2416 6000 Fax: +971 2416 0444 Email: ContactCentre@ADDC.AE

Unresolved issues

In the event that you've experienced a situation or an issue that hasn't been resolved to your satisfaction, you can make a formal complaint. You should receive a response within 15 days.


e.g +9715xxxxxxxx