Video chat for Special Needs Customers
Customers can talk to ADDC in lots of different ways: by telephone, using our website and mobile app or by visiting our branches. However some people want the face-to-face experience but aren’t able to come to us. Perhaps they are hearing-impaired or elderly and less mobile, or maybe they just want the security of seeing the person who’s handling their enquiry.
We’ve now introduced video chat, so that customers can immediately connect to one of our agents to discuss a bill, learn about our services or anything else. Both the customer and the agent can see and hear each other, and 12 of our agents are trained to use sign language in case the customer has speech or hearing difficulties.
ADDC recognizes that all our customers are unique. Offering tailored services for special needs customers is just one of the ways in which we care for our community.