All about your online account

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 Content Editor

If you’re not sure what your online account is for, or how to use it, this page tells you all you need to know. Read on to find out how to get started.

Reasons why you need one

Well, you don't actually need one, but once it’s been activated your online account will make your life a lot easier. It will let you manage your water and electricity accounts, easily and conveniently, from wherever you.

You can pay bills, set up Autopay so you don’t miss a payment, check how much water or electricity you’re using, move in or out of a property and much more.

How to get started

Activating your online account only takes a few minutes; you’ll just need to create an easy-to-remember password and give us a few personal details. Once that’s done, we’ll set everything up for you.

ACTIVATE YOUR ONLINE ACCOUNT

Pay bills online

It’s really easy - and it’s the quickest way to pay. We’ll let you know when your bill is ready, so you can go and check it online. You then simply make the payment through our secure payment service. You can even choose to pay bills for a friend or relative, all at the click of a button.

To make things even easier for next time, why not save your credit or debit card details to your account? Or, set up Autopay, which pays your bills automatically every month.

MORE ABOUT BILLS AND PAYMENTS

Moving made easy

If you’re moving in or out of a property, you can make all the arrangements through your online account. It’s the quickest way to organise things when you’re on the move, and you can even check your bill to forecast what your bill should be.

LEARN MORE ABOUT MOVING IN

LEARN MORE ABOUT MOVING OUT

Safe and sound

Your details are securely held in our state-of-the-art system. It’s important that you keep your login details safe and never share your user name and password with anybody. If possible, you should remember this information instead of writing it down. We advise you to change your password often.

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