Your guide to moving out

 Content Editor

Whether you’re upgrading, downsizing or relocating, moving home can be a stressful experience. So to help you keep on top of things, we’ve put together a quick guide showing you what needs to be done when you’re moving out. You’ll find everything you need to know here.

By far the quickest and easiest way to close an ADDC account for a property is by applying online. It can be done from the comfort of your home and the whole thing should only take between 2-4 days to complete. If you prefer, you can call us on 800 2332 or visit one of our selected branches to start the process.

To close an ADDC account for a property by phone or at one of our branches:

When you call us or visit a branch to close your water and electricity accounts, you’ll need to have your Emirates ID card to hand, and a recent bill showing your ADDC account number. Not all branches offer this service, so it’s worth checking our Branch Finder before you set off.

Here are the main steps:

  • Call or visit one of our branches to let us know your preferred moving out date.
  • Decide how you want your deposit refunded (if applicable).
  • We’ll take a meter reading and notify you when your final bill is ready.
  • Pay the final bill so you can get your Account Closing Letter.
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To close an ADDC account for a property online:

Once you’ve activated your online account, you can begin the moving out process straight away; it’s really quick and really easy.

There are 4 simple steps to follow:

  • Let us know when you want to close the ADDC account for your property.
  • Decide how you want your deposit refunded (if applicable).
  • We’ll take a meter reading and notify you when your final bill is ready.
  • Pay your final bill online and download your Account Closing Letter immediately.

Tell us when you would like to move out

When you’re ready to leave, we’ll only need one or two days notice to start the process of closing your account. Let us know which property you are moving out of and your preferred date and time, and we’ll do our best to keep to it. If our technicians need to enter your property to take a final meter reading, we’ll contact you to let you know when we’re coming.

Decide what to do with your deposit

We may be holding a deposit from you, if so you’ll need to decide what you would like us to do with any remaining credit. You can choose to transfer the money to another ADDC property account, get a refund at your bank (you will need your IBAN number handy), or donate it to Emirates Red Crescent to help their charity work.

Settle your final bill

Your final bill should be ready for you within a few days of your move out date. After this has been settled, we’ll then close your account and you can get your Account Closing Letter.

If you’ve applied online and you need your letter straight away, we can sometimes issue an estimated bill. Once this is paid, you’ll be able to download it immediately from your online account. As this payment will differ from the final bill amount, any balance will still have to be settled.

Get your Account Closing Letter

For online move out applications, we’ll send your Account Closing Letter (previously known as a Clearance Certificate) to you by email or you can download it at any time from our website; otherwise you can collect it from one of our branches.


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