Payment options

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 Content Editor

Bill payments made easy

As well as keeping your water and electricity flowing, it’s also up to us to make the process of paying for our services as smooth as possible. This page explains all the different ways you can pay your bills, and shows you where to go to get started.

Before you decide how to make your payment, you might want to view your latest bill or understand how your bill is worked out . To view or pay bills using our website, you’ll need an online account, so if you haven’t yet done so,please activate your account here.

Pay your bill directly to us

  • Pay online

    If you want to make a one-off payment for one or more properties, you can use our secure online payment service. It only takes a few minutes and is even quicker if you’ve already stored your card details.

    MAKE A PAYMENT
  • Set up Autopay

    The easiest way to make sure you never miss a bill payment is to set up Autopay. Just choose how much you would like to pay each month and we process the payment for you. It’s as simple as that.

    SET UP AUTOPAY
  • Use our mobile app

    Pay your bills on the move with the ADDC mobile app. You can also use it to check your consumption, update your details and much more. Download our mobile app now.

  • Pay at a kiosk

    You can make payments at one of our ADDC kiosks, which you’ll find in some of our branches as well as certain shopping malls and petrol stations. Use our Branch Finder to locate your nearest kiosk, and remember to take your ADDC bill with you.

    FIND A KIOSK
  • Pay by phone

    We can also take bill payments over the phone. Call us on 800 2332 and make sure you have your account number and credit card details to hand.

  • Send us a cheque

    Make your cheque or money order payable to Abu Dhabi Distribution Company, and remember to write your phone number on the back. Then, attach it to the payment slip from the bottom of your bill, so we know which account to credit it to, and post it back to us. Our postal address is shown at the top of your bill.

Pay your bill using a bank or exchange

You can pay your bill at one of our partner banks – Abu Dhabi Commercial Bank (ADCB) and the National Bank of Abu Dhabi (NBAD) – in a variety of ways.

  • Pay at the counter

    To make your payment, visit any branch of ADCB or NBAD with your bill payment slip and a cheque or cash for the amount of your bill.

  • Pay at an ATM machine

    If you have an account with ADCB or NBAD, you can pay by cash or cheque using an ATM machine. You’ll also need to include the completed payment slip from your bill, so we know which account to credit.

  • Pay by telephone or Internet banking

    You can pay your bill by phone or using the Internet if you have an account with ADCB or NBAD and have set up these services. Please contact them as you would for any kind of payment.

  • Pay through an exchange

    Visit one of our exchange partners to make your payment. Our network includes branches of UAE Exchange, Lulu International Exchange, Al Ansari Exchange, Lari Exchange and Al Fardan Exchange, which are spread across the UAE.

Pay via the Abu Dhabi Government

  • Abu Dhabi Government Website

    If you have a registered account at the government’s website you can use it to pay your ADDC bills with Visa or MasterCard. It’s quick, safe and secure.

    Go to the website

Pay at a post office

  • Emirates Post Office

    You can pay your bill at any of the post offices across the UAE, which are open 7 days a week during normal business hours. Remember to take your ADDC bill with you.

    FIND YOUR NEAREST PAYMENT POINT

Problems paying your bills

When you set up your ADDC account you might have agreed to use a particular payment method, please check the terms and conditions of your contract.

If you have problems making your payment or you are worried about paying your bills, speak to our support team on 800 2332 or contact us as soon as you can. We’ll talk through your situation and we may be able to help you set up a manageable payment plan.

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