Guaranteed Service Standards

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Your satisfaction is our top priority

Guaranteed Service Standards

We highly care about providing you with great supply quality, convenience and service. That's why we've set a list of standards that we need to meet to guarantee the quality of service and supply.

Please feel free to share your concerns with us at any time to help us improve our service and enhance your experience.


- Contact Centre: 800 2332 (ADDC)

- Email: contactcentre@addc.ae

- Website: www.addc.ae


It is our responsibility to ensure that
the standards of each category are being met

Category Standards

Click here to download our guide and learn more about our standards and find answers to frequently asked questions.


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