Submission of Electricity Emergency Cases

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Service Description
  • Service Code/Number: ADDC.51
  • Service Category: Customer Care

An Electricity Emergency Request submitted by the customer in case of lack or interruption of electricity. The beneficial categories of this service are: Residential, Commercial, Industrial, Agricultural and Governmental.

Channels For Obtaining The Service

Traditional Channels

Service Centres
Contact Centre
Telephone Calls

Digital Channels

Required Documents
  1. Customer to call (991) to submit service application.
Steps To Obtain The Service
  1. Submit request regarding power failure through contact center.
  2. Open request in the system and transfer the request to Operation and Maintenance Directorate.
  3. Visit site to identify and repair failure.
  4. Close the application after repair completion.
Required Fees Free.
Relevance To Other Services
Categories Of Customers


Number Of Visits
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