Registration within Social Affairs Exemptions

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Service Description
  • Service Code/Number: ADDC.44
  • Service Category: Account Management and Bills

A service to register an agreement for the beneficiary to receive social assistance by the Ministry of Community Development in the system, in order to benefit from the partial exemption of value of monthly consumption according to the applicable agreements and procedures of the company. This service is made for residential category.

Channels For Obtaining The Service

Traditional Channels

Service Centres
Contact Centre
Telephone Calls

Digital Channels

Required Documents Contact Center:
Residential Category:
  1. Send Social Affairs Letter to submit application.
Customer Service Center:
Residential Category:
  1. Original Emirates ID.
  2. Presence of original customer or any person acting on his behalf.
  3. Authentication lease contract.
  4. Letter from Social Affairs.
  5. Land Plan.
Steps To Obtain The Service
  1. Submit the application with the required data.
  2. Open the application in the system and issue an insurance invoice.
  3. Create a field work order to activate the service.
  4. Send a text message or contact the client to inform him of application completion.
Required Fees Free.
Relevance To Other Services
Categories Of Customers


Number Of Visits
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