Installment or Postponement of Troubled Entitlements

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Service Description

Through this service, the defaulter customer can request the amounts to be converted to instalment or postponement of payment for the defaulted amounts

Channels For Obtaining The Service

Traditional Channels

Service Centres
Contact Centre
Telephone Calls

Digital Channels

Required Documents
  1. Credit report issued by Etihad Credit Bureau.
  2. Certificate from the bank stating the (IBAN) number.
  3. Authorization to participate in direct debit with Abu Dhabi Distribution Company.
  4. An undertaking from the customer to keep the instalment amount in his bank account at due date
Service Terms and Conditions
  1. Commitment to the terms and conditions of the agreement.
  2. Pre-register in Direct Debt Service.
  3. Power of Attorney & Emirates ID (in behalf of customer)
Steps To Obtain The Service
  1. Submit the application and the required documents through available channels.
  2. Receive the application reference number through pre-selected channels.
  3. Receive approve or reject for the postponement or payment by instalments.
Required Fees No Fees.
Relevance To Other Services
Categories Of Customers


Number Of Visits
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