Change of Customer Category

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 Content Editor

Service Description
  • Service Code/Number: ADDC.39
  • Service Category: Account Management and Bills

A service that amends the agreements according to the documents received by ADDC, along with the laws of Regulatory and Supervision Bureau. The beneficiary categories of this service are residential, Commercial, Industrial, Agricultural a Governmental.

Channels For Obtaining The Service

Traditional Channels

Service Centres
Contact Centre
Telephone Calls

Digital Channels

Required Documents Contact Center:
Residential and agricultural Category:
1. Answer Identification Questions to open application.

Customer Service Center:
Residential and agricultural Category:
  1. Original Emirates ID.
  2. Presence of original customer or any person acting on his behalf.
  3. Authentication lease contract.
  4. Letter from Owner.
  5. Land Plan.
Commercial and Industrial Category:
  1. Letter from Company.
  2. Commercial License.
  3. Signature authorization.
  4. Presence of original customer or any person acting on his behalf.
Steps To Obtain The Service
  1. Submit application with required data.
  2. Open the application in the system.
  3. Review and approve application.
  4. Send a message or call the customer to inform him of application Competitor.
Required Fees Free.
Relevance To Other Services
Categories Of Customers


Number Of Visits
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