Refund or Transfer of Balance

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 Content Editor

Service Description
  • Service Code/Number: ADDC.47
  • Service Category: Account Management and Bills

A service to close the account and recover the credit balance of the customer upon evacuation of the property and issuance of closing account certificate of all amounts due thereon according to applicable agreements and procedures of the company. The beneficiary categories of this service are: Residential, Commercial, Industrial, Agricultural a Governmental.

Channels For Obtaining The Service

Traditional Channels

Service Centres
Contact Centre
Telephone Calls

Digital Channels

Required Documents Residential and agricultural Category:
  1. Letter from bank showing IBAN.
  2. Presence of original customer or any person acting on his behalf.
Commercial and Industrial Category:
  1. Letter from Company.
  2. Letter from bank showing IBAN.
  3. Copy of License.
  4. Signature authorization.
Governmental Category:
  1. Letter from concerned entity pertaining redound details and data.
Steps To Obtain The Service
  1. Submit application along with the required documents.
  2. Open application in the system.
  3. Review and approve application by line manager and transfer it to Finance Dept.
  4. Pay amount after fulfillment of required conditions.
  5. Send message or call the customer to inform him of application completion.
Required Fees Free.
Relevance To Other Services
Categories Of Customers


Number Of Visits
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