Bill Smoothing Service

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Service Description
  • Service Code/Number: ADDC.82
  • Service Category: Account Management and Bills

This service allows an ADDC customer to register for Direct debit with Bill Smoothing functionality. Bill Smoothing or Non-Billed Budgets (NBB) facility allows the ADDC customers with high or varied consumption patterns to pay a fixed amount every month, which is calculated by the system based on the average of last 1 year's consumptions. The customer to pay a fixed amount every month during the period for which bill smoothing is requested. The final settlement of any under or over amounts for the customer is calculated either at the end of the expiration of bill smoothing period or in case the agreement is broken.
The service is ONLY available for customers who are registered with Direct Debit facility.
The service is available for all customer classes (Residential, Agriculture, Industrial, Commercial, and Government).

Channels For Obtaining The Service

Traditional Channels

Service Centres
Contact Centre
Telephone Calls

Digital Channels

Required Documents
  1. IBAN number (Under the name of the requestor/company name)
  2. Valid Emirates ID (in case of Residential customers)
  3. Valid Trade License copy/emirates ID (In case of Non-Residential customers)
  4. ADDC Account number or Direct Debit reference number
Steps To Obtain The Service
  1. Submit the request through ADDC Service Centre(s)/Website/Mobile App/express service device/ contact centre
  2. Review the request and activate the service upon approval
Required Fees Free.
Relevance To Other Services
Categories Of Customers

Number Of Visits
Service Performance Indicators