Inputs on KPI and Statistics


Attracting, developing and retaining national talent.

Employee Engagement Rate

Creating an attractive environment that fosters innovation and creativity.

% Payments via non-branch payment channels

Percentage of payments made via the different none-branch payment channels provided by the company.

Service Activation via Tawtheeq

The number of annual visits avoided to ADDC's branches thanks to integration with Tawtheeq.

Average Connection Duration (In Days for Service Activation)

The average number of days that takes for connecting the service to the customer after the completion of his building.

System Average Interruption Duration Index (SAIDI)

System Average Interruption Frequency Index (SAIFI)

ADDC works to achieve the strategic objectives set out within the Abu Dhabi Government's vision to grant and reach a sustainable and secure service by ensuring the optimal utilization of resources and enhance the safety of the community. In the past years, the company has adopted a number of initiatives, smart improvement projects and investments supporting the implementation of this vision. According to the best practice, several performance indicators are being closely monitored to evaluate the network performance and security of supply. The system average interruption duration index (SAIDI) and the system average interruption frequency index (SAIFI) are the most common KPIs followed in the energy sector. During the last five years, ADDC had huge efforts to ensure the reduction of these values, 44% and 25% were the improvement for both of them respectively.

Customer Satisfaction

At %81.3 overall customer satisfaction, ADDC is comparable amongst the top tier of energy and utility companies at the regional and global level.

Water Quality

Fully complying with international standards and measures of quality and safety.

Inputs on KPI and Statistics