Emirates post offices processed more than 65 thousand utility bills payment transactions of Abu Dhabi Distribution Company (ADDC), an entity of Abu Dhabi Water and Electricity Authority (ADWEA), in the Q1 2012.
This is show growing preference among ADDC customers to avail themselves of this service that has been introduced in 2010, as they processed only 193 thousand transactions during the year 2011.
To avail themselves of the service, customers should present bill or account number at any of the Emirates Post branches located throughout the country, without incurring any additional charges.
They also could get water and electricity reconnection on the same day as soon as the due amount has been paid at any of the post outlets. Plans are in pipeline to expand the service to include payment by credit cards and cheques.
The service has been introduced as a part of ADDC's strategy to provide its customers with hassle-free, time saving and flexible options, some of them work 24/7, to pay their utility bills. The post offices have wide presence in the country and work for long hours; some of them work until PM 8:00.
The other water and electricity bills payment mechanisms are ADDC's website; www.addc.ae, the Abu Dhabi e-Government Portal; www.abudhabi.ae, IVR system by dialing toll-free; 8002332, ATMs of some authorized banks and kiosks electronic payment systems located in the company's customer services centers, ADNOC petrol stations and some shopping centers.