The number of water and electricity bills payment transactions through the website of Abu Dhabi Distribution Company (ADDC), a subsidiary of Abu Dhabi Water and Electricity Authority (ADWEA), www.addc.ae, has increased to around 20 thousand in the Q1, 2012, compared to more than 52 thousand in 2011.
The company sources expect this figure to grow during the coming period as the number of its web-registered customers has increased to more than 25 thousand during the first quarter of 2012, indicating general growing tendency among clients to avail themselves of the utility bills payment e-services.
The registered customers can enjoy the services of online viewing of the new bill, bill reprints, updating their personal account details, get tips on rationalization of water and electricity consumption and register on the auto-payment services that allow the company to deduct certain monthly amount of the bill, or in full, from the customer's credit card.
The three-step registration process is very simple that starts with entering the customer's account number and mobile number online then a PIN code number will be send to the later. On reentering the website customer should enter his PIN code, account and mobile numbers to be able to create his user name and password. The online utility bill payment is very flexible service as it could be utilized 24/7 and takes only from 2 to 3 three minutes.
ADDC is endeavoring to encourage its customers to opt for the newly introduced water and electricity bills payment mechanisms that include, besides its website; www.addc.ae, the Abu Dhabi Government e-gate; www.abudhabi.ae, IVR by dialing toll-free on 8002332, a number of registered banks and money exchange companies, Empost offices, ADDC’s electronic kiosk machines located in the company’s customer services branches, petrol stations and shopping centers across the emirate. The new payment methods are very flexible and decrease foot-traffic and queue time in the company’s 16 customer services centers.