The percentage of transactions of water and electricity bills payment received by the Abu Dhabi Water and Electricity Company (ADDC), an entity of Abu Dhabi Water and Electricity Authority (ADWEA), through the newly introduced non-branch payment methods has increased to 64 per cent of the total payment transactions in the first quarter of 2012, compared to 49 per cent in 2011.
The new payment methods are through ADDC's website; www.addc.ae, Abu Dhabi Government e-gate; www.abudhabi.ae, IVR by dialing toll-free on 8002332, through a number of registered banks and money exchange companies, Empost offices, ADDC's electronic kiosk machines located in the company's customer services branches, petrol stations and shopping centers across the emirate.
ADDC has introduced the new payment mechanisms in realization of the directives of Abu Dhabi Government and ADWEA aimed at improving the water and electricity services to cope with the emirate's booming economy and growing population.
Eng. Mohammed bin Jarsh, ADDC Managing Director, said; "We are very pleased to experience this increasing tendency among our customers to avail themselves of the newly introduced non-branch utility bills payment methods, which is very encouraging for us to go forward on our plans to improve and upgrade them".
The new payment methods, which are very flexible, some of them operating round the clock, have been introduced with ultimate goal of decreasing foot-traffic and queue time in the company's 16 customer services centers.