Abu Dhabi Distribution Company (ADDC) and Lulu International Exchange have joined hands to launch a single window whereby the ADDC's customers can remit their water & electricity bills at any of the LuLu International Exchange branches.
Eng. Mohammed bin Jarsh, ADDC Deputy Managing Director, and Adeeb Ahamed, Lulu International Exchange CEO, signed the agreement in a press conference organized on Monday, February 20, 2012 at ADDC Main Office with the attendance of top officials from both sides and media people.
The new services will allow consumers experience an ideal situation of paying their water and electricity bills without delay, as the accessibly located Lulu International Exchange branches will empower the consumers to drop in and easily pay out their bills on a timely basis.
Speaking on the occasion, Eng. Mohammed bin Jarsh said; "This agreement comes as a part of our efforts to put in force the directives of Abu Dhabi Government and Abu Dhabi Water and Electricity Authority (ADWEA) aimed at providing high quality water and electricity services to keep pace with the upward trend in population and economic growth the Emirate has witnessed throughout the last few years". He added; "Such hassle-free services will help us to reduce queue time at ADDC's customer services centers considerably". Adding; "It is important to note here that no additional charges will be levied on our customers in return of availing themselves of the new services, they have only to pay the amount of money stated in their bills as it is FREE of charge service". The official added that plans are in the pipeline to reach similar agreements with five exchange companies operating in the country.
“We are honored to be joining hands with ADDC in providing customers with tension-free environment to pay their Water and electricity bills. We have mutually created a platform exclusively for the Abu Dhabi residents facilitating them to abate their bills at easily accessible points of contact.” said the CEO Adeeb Ahamed. The exchange has 14 operatining branches and is planning to open more ten by the end of this year.
ADDC has earlier launched new water and electricity bills payment methods by using credit cards through logging in to ADDC's website; www.addc.ae, the Abu Dhabi Government Portal; www.abudhabi.ae, IVR system by dialing toll-free; 8002332, ATMs of some authorized banks and through Emirates Post offices. This is in addition to installation of electronic payment kiosks in some of its Customer Services Centers; plans are in pipeline to install similar ones in some shopping centers and petrol stations. The company also started accepting ID card as identification document for processing households' transactions. Starting from Marsh, the company will issue new water and electricity bills that provide customers with more information about their consumption and the subsidy provided for them by Abu Dhabi Government to encourage them manage their consumption in a more rational way.